Returns and Exchanges Policy
At Wholesale Supplies Plus, we strive to provide the highest quality soap making and cosmetic ingredients for your business. If you are not completely satisfied with your purchase, you may return eligible, unopened items within 30 days of delivery for a refund.
Verify Eligibility
Ensure items are in their original, sealed packaging and are not listed as non-returnable, such as fragrance oils, flavors, or colors due to hygiene standards.
Request an RMA
Log into your account and navigate to the 'Order History' section to submit a Return Merchandise Authorization (RMA) request for the specific items.
Package and Ship
Once approved, securely pack your items with the RMA form included and ship them back to our distribution center using a trackable shipping method.
Receive Your Refund
After our quality control team inspects the returned goods, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing